Contact Support

Direct Support Channels

We are a real team ready to assist you with any account, technical, or gameplay inquiries. We strive to respond to all inquiries within 24 hours.

Email Support: [email protected]

Corporate Address Details

PlayUntilItWorks Iberia S.A.
Registration: A86347515
Paseo de la Castellana 259
Torre de Cristal
28046 Madrid
Spain

Frequently Asked Questions

Can I win real money here?

No. Play Until It Works is a purely free social casino. All games use virtual Aura Sparks, which have no cash value and cannot be withdrawn or exchanged for real money under any circumstances.

How do I get more Aura Sparks?

Aura Sparks are granted free through daily login bonuses, completing in-game missions, unlocking achievements, and occasionally finding hidden Mirage Caches across the site.

I forgot my password, how do I reset it?

Please email [email protected] from your registered email address, and our team will securely assist you in regaining access to your account.

How do I close my account?

If you wish to permanently close your account or invoke a self-exclusion period, please contact support. We will process your request immediately and ensure your data is handled according to our privacy policy.